Case Study: Itemku adds real-time post-checkout buyer-seller chat with TalkJS

Itemku ships post-checkout buyer-seller chat with TalkJS in a straightforward integration

Itemku, a major Indonesian gaming marketplace, faced a challenge with its in-house messaging system, which was too rudimentary for buyers and sellers to use effectively after a purchase. They needed a robust, real-time chat solution with notifications to facilitate post-checkout communication but wanted to avoid dedicating extensive internal resources to building it. To solve this, they turned to the vendor TalkJS and its chat API and JavaScript library.

By integrating TalkJS, Itemku quickly implemented a feature-rich, private buyer-seller chat that appears after checkout. The solution provided real-time messaging, file sharing, and out-of-the-box notifications with a customizable UI. This allowed Itemku to ship the feature fast without impacting its development roadmap. The vendor TalkJS was selected for its cost efficiency and system stability compared to other market options.

Itemku