Case Study: Workbank boosts candidate response rates with TalkJS

How Workbank Increased Candidate Response Rate By Integrating Chat Into Their Job Portal

Workbank, one of the largest job portals in the Philippines, needed a better way to connect recruiters with candidates after email and phone outreach led to low response rates and complaints about spam. To improve the hiring experience, the team looked for a fast-to-implement messaging solution with strong infrastructure and a good user experience, and chose TalkJS.

Using TalkJS’s chat API and JavaScript SDK, Workbank embedded a 1-on-1 chat into its talent solutions platform, complete with a customizable chat UI and email notifications for offline users. The result was a significant uplift in candidate engagement and response rates, with no complaints after launch; while exact numbers weren’t yet available, Workbank reported increased usage soon after going live.

Workbank

Reggie Fernandes

Country Head