Case Study: Crowdyhouse saves 30% support time with TalkJS

How adding direct buyer-seller chat saved Crowdyhouse 30% support time

CrowdyHouse is a European marketplace for independent designers, and it needed a better way for buyers and sellers to communicate than cumbersome email-based contact and a limited in-house messaging tool. To improve transparency, reduce friction, and support its growing community, CrowdyHouse turned to TalkJS direct buyer-seller chat.

TalkJS was integrated into the new CrowdyHouse platform in about one afternoon by a front-end developer, giving users a familiar chat experience for post-purchase communication and feedback. The result was a reported 30% reduction in support time, saving about 1.5 days of customer support work per week, while also increasing customer happiness and return visits.

CrowdyHouse

Mark Studholme

Chief Executive Officer