Case Study: FreeUp improves client-freelancer communication with TalkJS

FreeUp connects thousands of companies and freelancers with TalkJS

FreeUp, a freelancer marketplace, faced the challenge of users communicating solely via email, which devalued their brand and created a poor hiring experience. To better connect their clients and freelancers, they needed to move all communication onto their platform. They chose to implement the pre-built chat UI from TalkJS to solve this.

By using TalkJS, FreeUp was able to seamlessly integrate chat with minimal design and frontend work, customizing the UI with simple CSS changes. This solution allowed their marketplace admins to monitor conversations and resolve disputes easily. The results included a significantly improved hiring experience and stronger brand perception, as users no longer had to switch away from the FreeUp platform to communicate.

FreeUp