Case Study: Lululemon achieves 4x more purchases with Talkative video chat

Lululemon boosts average order value by 30% with Talkative

Lululemon, a global gym wear brand, faced the challenge of translating its dedicated in-person customer experiences into its digital journey. To solve this, the brand leveraged Talkative's real-time one-to-one video chat service to provide the best online experiences for its customers.

The solution from Talkative allowed Lululemon's product experts to instantly connect with online shoppers via video, creating a personal connection and a shop-floor experience from anywhere. This implementation led to a 30% increase in average order value for some shoppers and made video chat users four times more likely to make a purchase, demonstrating Talkative's significant impact.

Lululemon