Case Study: LendInvest achieves 108% month-on-month interaction growth with Talkative live chat

LendInvest boosts interactions 108% with Talkative

LendInvest, the UK's leading platform for mortgages, faced challenges with customer engagement and operational efficiency. Their customers spent too much time searching for product information, and their service team struggled to track interactions via phone and email. They partnered with Talkative to implement a live chat solution to address these issues and decrease their call load.

By leveraging Talkative's live chat with its Salesforce integration, LendInvest provided a faster, more efficient support channel. This resulted in a fantastic 108% month-on-month growth in interactions, with adoption rates continuing to increase and setting them apart from competitors.

LendInvest