Case Study: Internova Travel Group enhances digital customer service with Talkative

Internova Travel Group serves 6,000 travel agencies with Talkative

Internova Travel Group, a leading network of over 6,000 travel agencies, sought to enhance customer communication across its diverse sub-brands. Their challenge was finding a single platform, Talkative, that could provide a customized digital solution. Different agencies had unique needs; some required seamless Mitel integration or a standalone deployment, while others wanted to improve their chat experience or add face-to-face video interactions.

Talkative implemented a bespoke package featuring live chat, video chat, and SMS messaging tailored to each agency. This allowed advisors to connect with customers online in the most suitable way, exemplified by a 'Book Human' campaign using video chat. As a result, Internova praised Talkative as a great partner that provided a customized solution and seamless integration, calling the product excellent.

Internova Travel Group