Case Study: Glasgow Life achieves 97% AI-contained conversations with Talkative

Glasgow Life achieves 97% AI-contained conversations with Talkative

Glasgow Life, one of Scotland's largest charities, faced the challenge of maintaining a manually updated chatbot that required constant work to keep information accurate across its sports, culture, and community services. Needing a smarter and more scalable solution quickly, they partnered with vendor Talkative to implement a new AI Agent.

Working with Talkative, Glasgow Life launched an AI Agent that uses its website as a primary knowledge base, eliminating the need for manual updates. The results were significant, with 97% of conversations handled without human intervention, a 90% answer rate achieved within the first week, and over half of all interactions occurring outside standard business hours. This allowed Talkative's solution to provide fast, accurate support around the clock while drastically reducing the team's workload.

Glasgow Life