Case Study: Altra Credit Union enhances omnichannel customer care with Talkative

Altra Credit Union serves 120,000 customers with Talkative

Altra Credit Union, a nonprofit financial cooperative, wanted to implement a new live chat capability and achieve a deeper integration with their Mitel telephony system to provide a true omnichannel experience for their growing online customer base. To meet this challenge, they turned to Talkative for a solution.

Talkative implemented a bespoke deployment package that included enhanced live chat and cobrowse, fully integrated into Altra’s Mitel environment. This allowed Altra’s contact center team to instantly meet customers online within the same screen as their Mitel interactions. As a result, Altra's CIO reported that Talkative became a trusted strategic partner, praising the vendor's speed, agility, and people, and stated, "I wish we would have chosen Talkative sooner!"

Altra Credit Union