Case Study: SalesRoads achieves rapid, scalable training and onboarding with TalentLMS

SalesRoads - Customer Case Study

SalesRoads, a fast-growing U.S. B2B appointment-setting and lead-generation firm, needed a way to scale onboarding and continuous training without losing the live, hands-on element that makes their teleagents effective. Director of Program Management Sara Bishop had to train new hires, program coordinators, and future managers on CRM use and soft skills, but previous LMS attempts (Mindflash, Litmos, and a K–12 platform) were too complex or unreliable.

They implemented TalentLMS for its simplicity, flexible question types, easy course creation/editing, and rock-solid reliability. The platform enabled a blended approach—online CRM courses with live check-ins—letting Sara track progress, reduce hands-on time as trainees advanced, and train the large influx of new staff without sacrificing other responsibilities, effectively scaling training across roughly 96% of the company.

SalesRoads

Sara Bishop

Director of Program Management