Case Study: Deliveroo achieves scalable, on-demand global sales training with TalentLMS

How Deliveroo made training a natural part of the job using TalentLMS

Deliveroo, the UK-founded food tech company working with thousands of restaurants globally, faced a training problem: one-way, hour-long calls and inconsistent tools across markets left employees without interactive, on-demand learning. The COVID-19 surge and rapid onboarding needs made this worse, and Marcus Verri needed a single, easy-to-use system to deliver timely, relevant training to roughly 500 sales and commercial staff.

Deliveroo adopted TalentLMS for its simplicity and speed, rolling out courses within days, using TalentLibrary content and microlearning to create the Roo Commercial Academy as a single source of truth. Engagement rose immediately (600+ course completions in the first month), support queries fell, sales teams prepared better for customer calls, and restaurant sign-up time improved by 30%, demonstrating clear business impact.

Deliveroo

Marcus Verri

Global Sales Training Manager