Case Study: Cash Converters achieves a 15% increase in course completion rate with TalentLMS (TalentLibrary™)

How Cash Converters increased their course completion rate by 15% with TalentLibrary™

Cash Converters Southern Africa, a retailer and lender with nearly 90 franchised stores and more than 1,100 staff, needed to scale training while keeping costs and administrative burden under control. Their previous LMS was expensive and unintuitive, causing technical difficulties for staff and taking up large amounts of the training team's time, so they looked for a more cost‑effective, easy‑to‑use platform.

They adopted TalentLMS and TalentLibrary, starting with a free trial and using ready‑made, animated courses that improved accessibility for non‑native English speakers and reduced content‑creation time. The intuitive platform and library won quick buy‑in from management; two of the five most popular company courses are from TalentLibrary, and overall course completion rates increased by about 10–15% (headline claim: 15%).

Cash Converters

Bev Slabbert

Training & Development Manager