Case Study: The Resident doubles training engagement and improves audit scores with TalentLMS

The Resident doubles engagement and elevates performance with TalentLMS

The Resident, a collection of stylish UK city-center hotels, needed a more structured and consistent way to train employees across departments and properties while keeping up with its strong focus on guest service. Before TalentLMS, it was difficult to track learning progress and deliver the same standards everywhere, and the company wanted a more personalized training journey for each role.

Using TalentLMS, The Resident built role-based learning paths with interactive standards, quizzes, and videos that employees could access anytime. TalentLMS helped them improve group engagement from +18 to +39 in 12 months and raise audit scores from 74% to 95%, while also making training more consistent, trackable, and brand aligned across the business.

The Resident

Sarah Brickwood

Learning and Development Consultant