Case Study: Version 1 achieves record customer satisfaction with TalentGuard

Version 1 boosts customer satisfaction to 86% with TalentGuard

Version 1, a leading IT services company, faced the challenge of scaling its employees' professional development in a rapidly changing industry. Their manual process for managing skills and career development lacked visibility, making it difficult to prove employee competence to customers and provide internal transparency. To address this, they partnered with vendor TalentGuard to find a solution.

By implementing TalentGuard's suite of products including Career Pathing, Succession Planning, and Certification Tracking, Version 1 created its Pathways career development framework. This solution provided clear visibility into skills and career progressions for both employees and managers. The results were significant, including an 87% employee engagement rate, a 96% promotional success rate, and a rise in customer satisfaction to 86%. TalentGuard's platform enabled Version 1 to achieve a 98% customer retention rate and record business growth.

Version 1