Case Study: Safe Management Group equips frontline workers with mobile de-escalation training with TalentCards

Safe Management Group boosts mobile training adoption to 60% with TalentCards

Safe Management Group (SMG), a violence prevention and crisis intervention training company, needed to provide mobile-first resources to its deskless frontline worker customers to boost engagement and differentiate itself from competitors. To address this challenge, SMG implemented TalentCards from vendor TalentCards to extend its training suite.

Using the TalentCards microlearning app, SMG provided trainers with immediate, in-field access to video resources and technique flashcards. This solution from TalentCards resulted in a 60% adoption rate among learners, an average quiz score of 82%, and an average in-app session length of nine minutes, successfully reinforcing training directly in the field.

Safe Management Group (smg)