Talend
149 Case Studies
Case Study: Veolia achieves instant, personalized customer service and 7x faster data processing with Talend
A Talend Case Study
Veolia - Customer Case Study
Veolia Water France, a water information manager for municipalities and industrial customers, needed to modernize an aging, in‑house fleet of applications that was slowing its ability to deliver instant, personalized customer service. The IT team, led by Benito Diz, sought a faster, more flexible platform to manage data and incidents.
By deploying Talend on Amazon Web Services, Veolia gained the speed and agility to improve operations and customer response. The upgrade cut data‑processing times by 7×, enabled incident acknowledgement in about 15 minutes, and reduced problem resolution to under 2 hours, resulting in noticeably better customer service.
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Veolia
Benito Diz
Head of IT