Case Study: Accolade cuts onboarding effort 75% and lowers health‑benefit costs 5–8% with Talend

Transforming patients into informed and actively involved healthcare consumers

Accolade is a cloud-based healthcare navigation company that helps large employers (like Lowe’s, HP and Comcast) give employees personalized guidance across the entire patient journey. Facing a fragmented, complex healthcare ecosystem—where studies estimate up to 40% of spending is wasted by people trying to self-navigate—Accolade needed to centralize accurate consumer data and eliminate costly, time-consuming standalone onboarding projects that once required 800–1,000 man-days each.

Using Talend Data Fabric (MDM and Big Data) on Amazon Web Services, Accolade built a hybrid MDM + Hadoop data lake architecture and a data vault to create a unified 360° patient view that empowers health assistants with actionable insights. The result: customer onboarding dropped to 200–300 man-days (≈75% cost reduction), 98% employee satisfaction, and health benefits costs reduced 5–8% year‑over‑year while enabling scalable, data-driven care recommendations.

Accolade

Dan Klein

Vice President of Information Management