Case Study: SNCF Technicentre achieves faster, more accurate passenger communications and significant cost & time savings with Talend

SNCF Technicentre - Customer Case Study

SNCF Voyages’ Customer Knowledge Division needed a better way to keep five million weekly rail passengers informed and minimize travel surprises. Facing fragmented customer data and slow service rollouts, the team sought a solution to improve communications and accelerate new offerings.

Working with Talend and Capgemini to create healthy, reusable customer data processes, SNCF can now deploy services faster and target passengers more effectively. The initiative delivered a 50% increase in the ability to message customers, 80–90% cost savings by reusing processes for new use cases, and 20–25% time savings when setting up services or projects.

SNCF Technicentre

Emmanuel Berthomé

IS Manager