Case Study: Royal Caribbean International achieves a 360° guest view and 85% faster GDPR responses with Talend

Royal Caribbean International Going the extra mile to provide an unforgettable customer experience

Royal Caribbean International, a global cruise line focused on delivering unforgettable guest experiences, needed a unified, near real-time 360° view of each passenger to ensure consistently positive service and to meet privacy requests efficiently. The challenge was ingesting and preparing diverse data quickly enough to empower onboard crew to personalize service and respond to GDPR requests.

By implementing Talend with a centralized data lake, Royal Caribbean achieved near real-time data ingestion and preparation and an 85% reduction in time to respond to GDPR requests. The solution gives crew members actionable, consolidated passenger profiles so they can go the extra mile to create lasting memories for travelers.

Royal Caribbean International

Madhavi Pamulapati

IS Data Engineering Lead