Case Study: Qudos Bank achieves daily transaction visibility and automates processes with Talend Data Integration

Qudos Bank - Customer Case Study

Qudos Bank, a 55-year-old Australian bank serving about 110,000 customers with over $3.35 billion in assets, was hampered by limited day-to-day operational insight. Reliance on Excel and SQL Server required extensive manual ETL and coding, produced only monthly reports, and consumed significant staff time to consolidate data from third parties and core systems.

By adopting Talend Data Integration (with partner Infosys), Qudos automated 10 manual processes, saved roughly 10 hours of IT work per week, and moved from monthly to complete daily transaction visibility. Phase one also delivered a new mobile app, single sign‑on, and upgraded finance and collections systems in six months; ongoing migration to a new core banking system and data warehouse is set to further improve customer experience, reduce costs, and enable real‑time analytics.

Qudos Bank

Joel Rieck

Manager - Operational and Data Services