Case Study: KIVA Group achieves a unified 360° customer view and competitive differentiation with Talend MDM

Giving financial customers the most relevant options, personalized to their preferences and needs

KIVA Group’s Respect™ suite delivers multi-channel CRM for financial institutions, helping banks, credit unions and service providers unify branch, call center, web, mobile and ATM interactions. The company faced fragmented customer data across legacy systems and multiple touchpoints, which undermined real-time personalization, data quality and identity control—critical issues in the era of digital banking and heightened privacy/security concerns.

KIVA embedded Talend MDM into its solution to provide real‑time data integration, cleansing, stewardship and a 360° customer view, with fast onboarding via Talend’s Quickstart services. The implementation unified support across a large financial software provider’s 200+ products, enabling seamless ticket transfers and consistent service: ~40,000+ customer interactions handled monthly by 400+ employees, 20,000+ support tickets, and a clear competitive differentiator for KIVA.

Kiva Group

Mike Baker

Founder and President