Case Study: Credit Agricole Consumer Finance expedites credit issuance and cuts processing time to under an hour with Talend Big Data

Expediting credit issuance by supporting the entire customer journey

Crédit Agricole Consumer Finance, a major European consumer-credit subsidiary of the Crédit Agricole Group operating in 21 countries, needed to modernize a legacy mainframe-based information system to support a digital transformation and vastly richer customer experiences. The credit-issuance process required integrating 100× more internal and external data in much shorter timeframes, but many processes were not computerized and record retrieval could take weeks.

Working with Talend Big Data (and partners Accenture and MapR), the company built a Big Data platform that processes over 10 TB of data daily, cuts processing time to under an hour (versus days previously), and reduced storage needs five-fold. The platform enabled seven to eight business projects per quarter and delivered use cases such as real-time website monitoring, a 360° customer view that saves two minutes per call, and consent-backed social-data-enabled credit simulations, all implemented with compliance work to anticipate GDPR requirements.

Credit Agricole Consumer Finance

Vincent Biancardini

IT Support Marketing. Project Review Supervisor,IT Support Marketing. Project Review Supervisor