Case Study: Rhino achieves 50% less manual claims work with Taktile

Rhino cuts manual claims work by 50% with Taktile

Rhino + Jetty, a leading US security deposit platform, faced a major operational challenge after a merger caused its claims volume to triple. Simply adding more staff to handle the surge was not a sustainable solution, as their highly trained claims adjusters were spending too much time on manual data validation and document review instead of higher-value decision-making. They partnered with vendor Taktile to integrate agentic AI into their claims operations using its Document Intelligence Agent.

Taktile implemented an end-to-end system that automated the intake and preparation of claims, handling document verification, data extraction, and validation. This solution reduced the claims team's manual workload by 50% and cut the time to process a claim by 80%. Most significantly, Rhino + Jetty was able to absorb the 3x increase in claims volume without any new hires. The entire system, which combined agentic AI with business rules and human oversight, was safely deployed in just six weeks.

Rhino