Case Study: Isaac reduces delinquencies by 11% with Taktile

Isaac reduces delinquencies by 11% with Taktile

Isaac, a financial management platform for educational institutions in Brazil, faced significant challenges scaling its collections operations. Its hard-coded, one-size-fits-all policy couldn't handle the needed customization for different schools, and reliance on engineers for every change created bottlenecks. To overcome these limitations and improve recovery rates, Isaac sought a solution and chose to implement the Taktile decision platform.

By implementing Taktile, Isaac gained a flexible decision engine that enabled highly segmented, data-driven collections strategies. The platform empowered non-technical team members to run dozens of concurrent experiments and deploy policy changes in minutes instead of weeks. This innovative approach, facilitated by Taktile, resulted in an 11% reduction in delinquencies, directly boosting collections revenue and company profitability.

Isaac