Case Study: Zepz builds a continuous feedback culture with Taito.ai

How continuous feedback is helping to drive growth at Zepz

Zepz, a global fintech company with a remote-first workforce, sought to move beyond static, administratively heavy performance reviews. They needed a more dynamic and people-centered model built on continuous feedback to support their fast-paced, cross-functional environment. To address this challenge, Zepz partnered with Taito.ai to pilot its AI-powered continuous feedback solution.

Taito.ai implemented a platform that integrated with existing workflows like Slack to make giving and receiving real-time feedback simple. The solution enabled employees to collect timely input from peers, which fostered a greater sense of ownership and psychological safety. Key results from the pilot with 250 users included a significant increase in weekly feedback frequency, with 77 timely feedback points given. Employees reported a cultural shift towards more open communication and a clearer picture of their development, paving the way for Zepz to scale the program across the organization.

Zepz

Steve Carpenter

People Director