Case Study: ResQ Club improves food waste service UX with Taiste

ResQ Club improves food-waste service with Taiste through research and UX consultation

ResQ Club, a platform aimed at reducing food waste by helping restaurants sell surplus food, partnered with the vendor Taiste for research and UX consultation. Their challenge was to improve the core user experience for both their restaurant partners and consumers after an initial audit revealed several unresolved issues.

Taiste shifted the project's focus to in-depth research, conducting service design workshops and partner interviews. They mapped the entire information flow of the service to identify key areas for simplification, ultimately delivering a strong list of suggestions to streamline the experience. This approach allowed Taiste to provide more impactful solutions within the set budget and time, improving the core user experience and building a foundation of trust for future collaboration.

ResQ Club