Case Study: Hesburger streamlines order management with Taiste

Hesburger frees up 25,000 work hours a year with Taiste

Hesburger, a major fast-food restaurant chain, faced a significant operational challenge as the growth of digital ordering channels led to staff managing up to seven different order sources across multiple devices. This manual process was time-consuming, prone to error, and made it difficult for employees to maintain an overview during peak hours. To tackle this, Hesburger partnered with technology and design vendor Taiste for a comprehensive order management overhaul.

Taiste implemented a new, integrated order management system consisting of a central order tablet, a redesigned point-of-sale system, and a customer pick-up screen. This solution automated order flow from all channels into a single, streamlined interface. The results were highly successful, freeing up 25,000 work hours annually, reducing errors, and receiving positive feedback from staff. The system, which processes 24.5 million orders per year, has been rolled out to hundreds of Hesburger locations.

Hesburger