Case Study: Beacon Building Products streamlines multi-location network management with TailWind Voice and Data

Beacon Building Products saves 352 hours with TailWind Voice and Data

Beacon Building Products, a manufacturing company, faced a significant challenge in managing IT support across its 170+ branch locations. Their internal team lacked the resources to respond quickly to network emergencies, often requiring hours of travel, and they struggled to find a provider with the coverage needed for a large-scale wireless access point replacement project. They turned to vendor TailWind Voice and Data for its dispatch services.

TailWind implemented a national dispatch network to provide rapid emergency response and hands-on technical support, eliminating the need for Beacon's team to travel. TailWind also successfully completed the wireless access point upgrade across all locations. This solution saved Beacon's IT team an estimated 352 hours on the upgrade project and hundreds more in travel time, while ensuring all branches remained operational and establishing TailWind as a trusted IT partner.

Beacon Building Products