Case Study: a largest specialty pharmacy company reduces prescription abandonment with TailorMed

Improving Assistance to Decrease Abandonment and Enhance Patient Experience

TailorMed worked with the largest specialty pharmacy company, which had a strong patient assistance program but was still relying on manual, time-consuming workflows to connect patients with financial support. The pharmacy’s Patient Financial Specialists were serving 110,000+ patients in active treatment, but staffing constraints made it difficult to fully maximize available funding, contributing to prescription abandonment and leakage. TailorMed Complete, including Express Enroll, was used to help improve the financial assistance process.

TailorMed implemented a technology-enabled workflow that proactively flagged patients in need, matched them with relevant foundation and manufacturer funding, and streamlined enrollment with real-time alerts and better visibility across the process. The result was more patients assisted, faster enrollment, and improved patient experience, with a reported 60% time savings per application for Express Enroll brands. The pharmacy also saw decreased cost-related abandonment along with increased revenue and fill rates.