Case Study: Munson Healthcare improves financial navigation and patient savings with TailorMed

How the Cowell Family Cancer Center took their financial navigation program to the next level

Munson Healthcare’s Cowell Family Cancer Center had been providing financial navigation services since 2013, but the team’s process was manual, multi-step, decentralized, and resource-intensive. To improve efficiency and better support patients, they turned to TailorMed’s financial navigation technology.

TailorMed helped automate and streamline the center’s financial navigation workflow, making it more proactive and easier to track. As a result, Munson Healthcare reported 3x productivity, $3.5M in savings, and a 74% approval rate for reviewed patients, along with better patient assistance and improved organizational financial performance.

Munson Healthcare

Clara Lambert

Oncology Financial Navigator