Case Study: Advocate Aurora Health Improves Patient Access and Standardizes Navigation with TailorMed

Advocate Aurora Health Standardized Navigation to Improve the Patient Care Journey

Advocate Aurora Health (AAH), a major health system serving over 3 million patients, faced the challenge of rising costs negatively impacting patient adherence and outcomes. They needed to improve patient access to financial assistance and remove barriers to care across their extensive network of hospitals and care sites. To address this, they partnered with the vendor TailorMed.

By implementing the TailorMed solution, AAH standardized its financial navigation processes. This created a more cohesive patient experience and provided increased access to assistance programs across the care journey. The results were substantial, with the vendor's platform helping AAH secure $2 million in financial assistance during a two-site pilot. This success led to a system-wide expansion, and over two years, TailorMed helped AAH secure a total of $11 million in financial assistance for patients across Illinois and Wisconsin.

Advocate Aurora Health

Karen Gordon

Medical Specialties Service Line