Case Study: Pilgrim Foodservice achieves better pandemic decision-making with Tahola

Pilgrim Foodservice cuts orders 40% drop impact with Tahola

Pilgrim Foodservice, a wholesaler supplying the hospitality and education sectors, faced an immediate crisis when the COVID-19 pandemic caused orders to drop by 40%. They urgently needed to rebuild their supply chain to meet shifting consumer demand for essentials. With the help of vendor Tahola, they utilized their data and self-service business intelligence capabilities, specifically a QlikView application, to gain visibility and identify new opportunities.

Tahola's solution involved building an analytic application that enabled Pilgrim Foodservice to launch a direct-to-consumer model through pop-up shops. This new revenue stream allowed them to reduce stock levels, manage perishable products, and meet public demand. The results included predicting customer demand, improving cash flow and customer service through focused stock management, and establishing a new business-to-consumer channel, all supported by user-friendly interactive dashboards from Tahola.

Pilgrim Foodservice