Case Study: Suture Express achieves 95% less Salesforce admin time with Tact

Sales director kills Salesforce admin time with Tact

Suture Express, a leading U.S. medical device distributor, needed a better way to manage Salesforce without spending hours on admin work. Director of Sales Jennifer Hurrell was losing a full day each week to updates and follow-ups, which cut into prospecting and customer visits. The company used Tact to make Salesforce work easier in the field.

Tact implemented a mobile sales productivity suite with deep Salesforce integration, business card scanning, and reminders for note-taking and follow-up tasks. As a result, Suture Express cut Salesforce admin time by 95%, increased prospecting and face time by 20%, and doubled prospecting speed, while keeping 75–80% of conversations recorded in Salesforce.

Suture Express

Jennifer Hurrell

Director of Sales