Case Study: Xylem boosts productivity with Tacton CPQ

Xylem boosts pump quoting productivity 3x with Tacton

Xylem, a global leader in water technology, faced a fragmented sales process with over 40 separate tools for pump selection, configuration, pricing, and quoting across its global operations. This led to inconsistent processes, slow response times, and difficulty bundling complete solutions. To overcome this challenge and transition to solution-based selling, Xylem partnered with vendor Tacton to implement a unified Configure, Price, Quote (CPQ) platform.

The solution implemented was Xylem Solver, a Select, Configure, Price, Quote (SCPQ) platform powered by Tacton CPQ. This system integrated with existing CRM and ERP to provide a single source of truth, smart configuration logic, and dual interfaces for internal teams and external partners. The results were significant: user volume in Solver more than tripled year-over-year, manual touchpoints were reduced saving up to 1.5 hours per order, and the number of projects managed nearly tripled. Tacton provided the digital backbone that enabled faster, more accurate proposals and drove greater productivity.

Xylem