Case Study: TPC Wire & Cable achieves faster, more accurate quotes and improved customer experience with Tacton CPQ

TPC Wire & Cable Improves Customer Experience and Operational Efficiencies with Tacton CPQ

TPC Wire & Cable, a maker of high-performance wire and cable for demanding industrial environments, faced slow, manual quoting and pricing processes that hurt customer experience and sales performance. Disparate systems, pricing inaccuracies, a lack of consolidated Salesforce data, and an engineering backlog made quote creation time-consuming and error-prone.

By implementing Tacton CPQ, TPC integrated Epicor ERP and other systems into Salesforce, streamlined configuration, pricing and quoting workflows, and improved reporting. The result was faster, more accurate quotes, reduced engineering backlog, stronger operational efficiency, a better quote-to-cash process, and ongoing support that enabled managers to make updates independently.

TPC Wire & Cable

Tim Gerardi

Director of Sales Operations