Case Study: Piab scales self-service configuration with Tacton CPQ

Piab powers 40,000+ self-service configurations per month with Tacton

Piab, a global manufacturer in vacuum automation and lifting solutions, faced the challenge of scaling its inherently modular product portfolio. With numerous web tools and configurators, it was difficult to maintain data consistency and enable customers and distributors to independently configure complex systems. Piab partnered with vendor Tacton to digitally scale its modular strategy and integrate configuration with real-time data.

Using Tacton's CPQ solution, Piab built a fully integrated self-service platform. This provided real-time 3D visualization, ERP-integrated pricing and availability checks, and automated documentation. The results were significant, with over 40,000 self-service configuration sessions per month and 6,000 automatically generated documents. Tacton's solution helped manage over 58,000 configured items in the ERP, accelerating sales and increasing design confidence.

Piab