Case Study: Conf Industries removes bottlenecks with Tacton CPQ

Conf Industries cuts technical workload by 80-90% with Tacton CPQ

Conf Industries, a global provider of customized furniture and handling systems for the healthcare sector, faced significant bottlenecks. Every customer quote required validation from their technical department to ensure manufacturability, and a lack of a structured sales tool led to promises of undeliverable solutions, costly reworks, and lengthy sales cycles. To address this, they turned to vendor Tacton and its CPQ solution.

By implementing Tacton CPQ, Conf Industries encoded its product rules into a configurator, ensuring only manufacturable products are sold. The solution included guided selling and 3D visualization to improve accuracy and customer understanding. This reduced the technical department's workload by 80-90%, sped up lead times, increased win rates, and allowed the technical team to focus on innovation. Tacton's solution made the company's product knowledge systemic and less vulnerable to staff changes.

Conf Industries