Case Study: Hall & Woodhouse boosts guest experience with Tabology self-serve beer and iPad menus

Hall & Woodhouse - Customer Case Study

Hall & Woodhouse, a Dorset-based independent family brewery, wanted to enhance the guest experience at its pubs by introducing a new and quirky offering. To achieve this, it partnered with vendor Tabology to trial a self-serve beer system and iPad menus at its pub, The Grasshopper in Poole.

The solution from Tabology consisted of installing two self-serve tables with beer taps and iPad menus that allowed customers to order and pour their own drinks. The implementation by Tabology was an immediate success, with the tables consistently full and attracting more guests than anticipated. The positive customer response and the review of the figures prompted Hall & Woodhouse to plan further installations of the self-serve system across its estate.

Hall & Woodhouse

Andy Thompson

Project Manager