Case Study: UNC Health achieves rapid pandemic response and telehealth scale with Tableau Software

UNC Health projects "new normal" for post-pandemic clinical operations

UNC Health, which operates 11 hospitals and hundreds of clinics across North Carolina, faced urgent operational and clinical challenges when COVID‑19 struck. Leaders needed fast, accurate visibility into testing, PPE inventory, bed capacity, and supply chain vulnerabilities to coordinate care and resource allocation across the system.

UNC Health analysts built enterprise Tableau dashboards in just weeks, delivering critical insights to more than 30,000 internal users. The analytics platform also supported a rapid expansion of telehealth—154,000+ patient sessions in under three months—and helped the organization capture pandemic‑era learnings that drove a lasting, more data‑driven approach to clinical operations.

UNC Health

Chris Paolini

Health System Bi Analyst