Case Study: TRR Securitias achieves faster, more efficient operations with Tableau Software

Today we can do more with less

TRR Securitias, a provider of services to the insurance industry, faced slow, manual reporting and an unclear bottleneck in a critical operations workflow that cost many man-hours and delayed responses to clients. The company needed faster, more scalable insights to improve productivity and shift toward a data-driven culture.

By deploying Tableau (with local support from partner Head Innovations) TRR automated reports and built dashboards that pinpointed the exact process step and agents causing the delay. The result: faster client response times, reduced cycle time and variability, significant productivity gains (“doing more with less”), easier enterprise rollouts, and a smaller, more agile operations footprint.

TRR Securitias

Renato Chapchap

Superintendent of Operations