Case Study: Community Medical Centers achieves rapid telehealth pivot and financial resilience with Tableau Software

Telehealth and Tableau help Community Medical Centers withstand operational and budgetary challenges during COVID-19

Community Medical Centers (CMC) is a nonprofit network of 22 neighborhood health centers in Stockton, California, serving over 100,000 patients across three counties. Before 2017 CMC struggled with slow, limited reporting and a backlog of analytics requests; when COVID-19 sharply reduced in‑person visits and threatened operating revenue, leadership needed fast, actionable insight to manage a rapid shift to telehealth and protect the organization’s finances and patient care.

CMC implemented Tableau (on‑premises), building more than 70 dashboards and daily COVID‑19/telehealth reports that leadership and clinicians used to track billable encounters, prioritize patients, monitor test results and turnaround times, and disseminate new operational guidance. The analytics-enabled shift to virtual visits preserved revenue through billable telehealth consultations, improved care delivery and risk stratification, built patient trust, and fostered collaboration with other community health organizations.

Community Medical Centers

Javier Romo

Data Analyst