Case Study: Alcatel‑Lucent Shanghai Bell achieves 360° network visibility and cuts assessment time from months to one week with Tableau Software

Telco team cuts network-assessment time from months to one week

Alcatel‑Lucent Shanghai Bell, a telecommunications and network‑management company in Shanghai, faced slow, error‑prone analysis of large, multi‑source network datasets. Dr. Liu Qing and his team of data analysts relied on spreadsheets that couldn’t provide a full, multi‑angle view of the network, making equipment assessments take up to three months and obscuring skill gaps across an 80‑person technical support force.

The team adopted Tableau (with occasional data cleanup in Splunk) to create shared, self‑service dashboards that give a 360° view of network and equipment data. As a result, end‑to‑end assessments now take one week instead of months, skills‑gap reports drop from days to 2–3 hours, about 30 staff access actionable dashboards, and the company achieves faster issue resolution, better resource deployment, and lower operational costs.

Alcatel-Lucent Shanghai Bell

Liu Qing

Director of Professional Service Innovation