Case Study: City of Tallahassee achieves faster water-quality insight and up to 30% utility productivity gains with Tableau Software

Tallahassee utilities improve services, quality, and productivity

Tallahassee’s utilities team, serving more than 180,000 residents, needed faster, clearer ways to monitor water quality and field operations. Managers and crews were frustrated by fragmented, manual reporting that made it hard to spot trends, ensure regulatory compliance for nutrients like phosphorus and nitrogen, and measure sewer-cleaning productivity.

By building Tableau dashboards tied to their Oracle and enterprise systems, analysts consolidated daily/weekly/monthly views, automated updates, and created real‑time visual tools for dispatchers and crews. The new dashboards exposed performance by linear feet cleaned (with context like traffic conditions), drove iterative process improvements, boosted productivity as much as 30% (about 50,000 more feet cleaned per year), and contributed to a sharp reduction in sewer overflows.

City of Tallahassee

David Carnes

Business Systems Analyst