Case Study: City of Charlotte achieves up to 20x faster reporting and smarter decision-making with Tableau Software

Tableau Enables City of Charlotte to Work Faster and Smarter During Hard Economic Times

The City of Charlotte’s Business Support Services (BSS) IT division supports city departments but was struggling with slow, hard-to-understand reporting: analysts relied on Excel and a team of programmers to produce reports that often took days or weeks and delivered limited value—a costly problem during tight economic times.

BSS/IT deployed Tableau Desktop and Tableau Server to enable visual, ad-hoc analysis and department-wide sharing, increasing performance by up to 20x. Reports that once took days now take minutes or hours, allowing teams to focus on discovering outliers, trends and actionable insights; a Business Analysis Olympiad helped spread adoption across 14 key business units, improving report quality, speed and decision-making citywide.

City of Charlotte

Jim Raper

Manager of Data Administration