Case Study: Swedish Medical Center achieves better quality care, improved patient experience and millions in savings with Tableau Software

Swedish Medical Center: Sharing Improves Caring (and Helps the Bottom Line, Too)

Swedish Medical Center, a Seattle-based health system, faced fragmented, time-consuming and costly reporting that made it hard to track and improve key performance areas as healthcare shifted to value-based reimbursement. Readmission tracking relied on spreadsheets with long lag times, patient-experience survey results were inconsistent and siloed, and many custom reports required expensive analyst support—limiting alignment across physicians, administrators and operations.

Swedish deployed Tableau as an enterprise analytics platform to centralize and automate dashboards and scorecards (readmissions, patient experience, OR efficiency, financials), built by a small analytics team and adopted virally across the organization. The single source of truth boosted alignment and operational improvements, froze analyst headcount (about $750K annual savings), eliminated redundant platforms (~$600K saved), contributed $10M+ in process improvements and delivered tens of millions in overall efficiencies while improving quality and patient experience.

Swedish Medical Center

David Delafield

Chief Financial Officer