Case Study: Siemens achieves transparent, data-driven IT cost and service insights with Tableau Software

Siemens gains deeper understanding of IT service costs, consumption and user satisfaction with Tableau

Siemens, a global technology leader with ~385,000 employees, faced a challenge making sense of sprawling IT data to understand service costs, consumption and user satisfaction. Reporting was manual and slow—relying on Excel and offline extracts—making drill-downs, version control and timely answers difficult for IT and finance teams.

By integrating Tableau with ServiceNow, Siemens combined 200+ data sources (7 billion+ rows) into the iRAM reporting service, providing secure, interactive dashboards and 15,000+ report views for thousands of users. The solution delivered fast drill-downs and automated reports, saved teams roughly half a day per week, improved budgeting and root-cause analysis, and made user satisfaction metrics (e.g., 10,000 Circuit ratings averaging 4.4) instantly available for data-driven decisions.

Siemens

Ilya Kovalenko

Data Analyst & Visualization Team Lead