Case Study: Schuberg Philis achieves real-time customer transparency and improved service management with Tableau Software

Schuberg Philis targets 100% uptime with help from Tableau

Schuberg Philis is a Dutch provider of mission-critical IT systems that guarantees near-100% uptime for enterprise customers. Faced with disparate data sources and only once-a-month reporting, the company needed consolidated, timely service-management KPIs and greater transparency to support engineers and strengthen customer relationships.

They implemented Tableau Desktop and Server, combining direct connections and in-memory extracts to unify monitoring, financial and operational data and publish web-based reports. The platform standardized reporting, reduced repetitive tasks, enabled near-real-time answers for staff and customers, and delivered greater transparency, faster decision-making and improved customer intimacy.

Schuberg Philis

Ilja Heitlager

Information Officer