Case Study: SA Ambulance Service improves response times and operational efficiency with Tableau Software

SA Ambulance Service improves response times with Tableau

SA Ambulance Service provides ambulance call‑out and response across 100,000 km² of South Australia, handling up to 400,000 dispatches a year. The Operational Intelligence team faced large volumes of GPS and operational data, slow manual reporting, and limited, hard‑to‑share analytics—making it difficult for managers spread across the state to identify bottlenecks, forecast demand (e.g., flu season) and optimize resources in real time.

The service implemented Tableau Desktop, Server and Mobile so analysts could publish interactive dashboards to managers statewide. Resulting benefits include three times faster handling of ad‑hoc requests, regular use of more than 1,000 workbooks by ~40 users, faster data‑driven decisions to redeploy staff and ambulances during demand spikes, increased accountability and improved response planning — with plans to add geospatial data to further reduce driving time and boost efficiency.

SA Ambulance Service

Ali Mohtasham

Principal Analyst