Case Study: MA Assist achieves 20% operational efficiency improvement with Tableau Software

Property Services Company, MA Assist improves business efficiency by 20%

MA Assist is a UK property‑services company managing insurance claims, home repairs and maintenance across customer projects worth more than £30m a year. The business struggled with slow, spreadsheet‑based reporting and a cumbersome claims journey that made data sharing, supplier coordination and timely insights difficult.

By adopting Tableau to connect data sources, create shared visualizations and monitor performance in real time, MA Assist improved supply‑chain visibility, sped up decision‑making and retrained staff as data analysts. The result: around 20% higher operational efficiency, a 15% reduction in insurance claim duration, a world‑class NPS above 70, and targeted year‑over‑year savings of 20% on claim cost and duration.

MA Assist

Jorge Gonzalo

Managing Director