Case Study: HomeRepair achieves 6x faster job completion and 20% fewer staff with Tableau Software

Productivity Renovation Using Tableau, HomeRepair Works 6 Times More Efficiently with Fewer Staff

HomeRepair, a Melbourne-based repair services firm of 35 employees, faced intense competition for work from a major insurer and needed fast, reliable performance metrics to keep its position. Much of its data sat in a decade‑old GClaim database and scattered systems; without in‑house IT the company relied on slow manual reports and couldn’t act quickly enough to influence client performance reviews.

Working with Tableau partner Performance Analytics, HomeRepair deployed Tableau Server on‑prem and built interactive dashboards that consolidate GClaim, accounting and other data for real‑time insight on desktops and mobile devices. The result: dashboards grew from 3 to nearly 30, leaders make data‑driven decisions daily, job completion times improved sixfold, inspections are booked far faster, and the company operates with about 20% fewer staff while winning more work from its insurer.

HomeRepair

Amanda McMullan

Director of Operations, HomeRepair